Dealing with angry and frustrated families who want to “speak to the supervisor”
This post details ways to deal with a situation where the patient / family "Wants to talk to your supervisor"
What to do when a family demands “a test”
There are many demands in the emergency department. Perhaps the most important ones come from patients and their families. This post looks at those situations in which patients/parents are requesting – nay demanding specific tests.
Pro Tips: Answering the phone
This is the first post in the Pro Tips series. These are posts, focused on practical ways to help us all do our jobs a little bit better. So, let's look at how we answer the phone in the hospital.