I recently had the pleasure of sitting down with the always delightful Dr. Patricia Chambers to talk about influenza. In our conversation we discussed how to discuss testing or not for the flu, as well as why antivirals are not always indicated.
Piggybacking off of a great article by Krauss et al. in Annals of EM I bring you this edition of the Art of Medicine: Tips for dealing with anxious children.
Don't make excuses when you are late for a meeting. Instead focus on the folks that you made wait and respect their time and presence.
Reflective listening is a great technique that assures that families know that you have understood what they are saying through verbal repetition, paraphrasing and summary.